NHAI issues norms for Non-affixed FASTag on Front Windshield

 NHAI has issued guidelines to collect double user fees from such users entering the toll lane with non-affixed FASTag on the front windshield from the inside to dissuade National Highway users from deliberately not fixing FASTag on the windscreen of the vehicle,

Detailed Standard Operating Procedures (SOP) have been issued to all User Fee Collection Agencies and Concessionaires to charge double user fees in case of non-affixation of FASTag on the front windshield.

The information will also be prominently displayed at all User Fee plazas, informing highway users about the penalties for non-compliance of entering a toll lane without a fixed FASTag on the front windshield.

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In addition, CCTV footage with Vehicle Registration Number (VRN) at the fee plaza shall be recorded of the non-affixed FASTag cases. This will help in maintaining proper records regarding the fee charged and the presence of the vehicle in the toll lane.

Under already established rules, NHAI aims to enforce the standard procedural guidelines for affixation of FASTag on the front windshield of the assigned vehicle from inside. Any FASTag that is not affixed on the assigned vehicle as per standard process is not entitled to carry out Electronic Toll Collection (ETC) transaction at a User Fee Plaza and will have to pay a double toll fee as well as can be duly blacklisted.  

Issuer banks have also been directed to ensure fixation of the FASTag to the assigned vehicle on the front windshield at the time of issuance from various Point-of-Sale (POS).

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NHAI collects user fee on National Highways as per the National Highway Fee (Determination of Rates and Collection) Rules, 2008. At present, user fee is collected for approximately 45,000 km of National Highways and Expressways at around 1,000 Toll Plazas on National Highways across the country.  

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