Tata Consultancy Expands Partnership with SPARSH by three years

Tata Consultancy Services, a global leader in IT services, consulting, and business solutions, has signed a three-year extension of its contract for SPARSH (System for Pension Administration – Raksha), a government of India initiative to streamline pension distribution for over 30 lakh defense pensioners.

TCS will not only maintain the hardware and software of the program for three years but also deliver key updates to the system. TCS started the rollout of pension processing on SPARSH in October 2020, implementing an integrated, secure, and efficient pension disbursement solution for India’s defense personnel. The digital transformation has resulted in significantly reduced pension processing timelines from 12 to 18 months to just 14 days.

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Additionally, first-time pension payments are now processed within five to seven days. A key achievement for TCS has been its role in implementing the One Rank One Pension (OROP) scheme, which ensures that defense personnel of the same rank and length of service receive the same pension, regardless of when they retire.

TCS has enabled the processing time to reduce from six to eight months to just two weeks, allowing the disbursement of OROP to 1.8 million eligible pensioners in a record time of 15 days. Recently, The Controller General of Defence Accounts (CGDA) presented TCS with a certificate of appreciation for this accomplishment.

As part of the expanded deal, TCS will continue to deliver transparency and efficiency to the pensioners, continuing to support the application and development efforts.

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Moreover, TCS is also in discussion with the department to potentially develop a digital solution that would allow pensioners to make reverse payments in the event of overpayments. Girish Ramachandran, President –Growth Markets and Public Services, TCS, said.

 “The SPARSH project exemplifies TCS’ commitment to leveraging technology for social good, streamlining critical pension services for those who have served our nation. By reducing processing times and implementing efficient digital solutions, we’re helping ensure timely, transparent pension disbursement while setting new benchmarks in public service delivery.”

The SPARSH system has been a large-scale effort involving the digitization of millions of records, dating back to 1914, and the onboarding of over 30 lakh defense pensioners across the three branches of the Armed Forces.

TCS has onboarded 50 organizations, and 2,302 offices, and disbursed a total amount of over Rs 2,82,067 crore in pensions, benefiting both pensioners and the government.

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