DMRC to Conduct 10th Online Customer Satisfaction Survey

The Delhi Metro will be carrying out the 10th Online Customer Satisfaction Survey – 2024 starting today and ending on 14th August.

The main aim of the survey is to gather feedback from commuters regarding different aspects of metro services and facilities. Participating commuters will provide detailed feedback on specific topics through a comprehensive questionnaire. The survey will also welcome suggestions for improvements.

Commuters who wish to participate in the Survey can visit DMRC’s official website and submit their inputs by clicking on the given links placed on the home page of the website.

The Survey form will be available in both English and Hindi. The survey includes seven topics on which the feedback is sought. The survey links on all the topics will be available on DMRC’s website for one month only for filling up by the participants. 

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Commuters will be able to give their feedback on important aspects of Metro functioning such as Availability and Accessibility, Facilities offered to customers, Information, Quality of Services, Customer Services, Outside the Metro Station Area, and Security, Safety, and Comfort.

Delhi Metro is organizing this survey to find out what passengers think of the services being provided to the passengers. The results of the survey will help assess and make necessary improvements in various components of the Metro facilities and services based on the feedback received.

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