Bharat Sanchar Nigam Ltd. was incorporated on 15th september 2000 . It took over the business of providing of telecom services and network management from the erstwhile Central Government Departments of Telecom Services (DTS) and Telecom Operations (DTO), with effect from 1st October‘ 2000 on going concern basis.It is one of the largest & leading public sector units providing comprehensive range of telecom services in India.

VISION:

• Create a customer focused organization with excellence in customer care, sales and marketing.

• Becoming the most trusted, preferred and admired telecom brand.

• Generating value for all stakeholders – employees, shareholders, vendors & business associates.

• Offering differentiated products/services tailored to different service segments.

• Maximizing return on existing assets with sustained focus on profitability.

OBJECTIVES:

• Accelerate the pace of expansion of mobile & data services with up-gradation of technology.

• Developing marketing team with attitude towards customer care.

• Improve customer care by reducing fault rate, upgrading Customer service Centres (CSCs) and introducing convergent billing.

• Leverage data services to increase BSNL’s customer’s base & revenues by providing higher bandwidths capabilities for wire line and wireless broadband customers.

• Creating Wi-Fi Hot Spots and replacing Legacy wire line exchanges by Next Generation Network.

• Leverage the existing infrastructure of BSNL thereby contributing towards nation building by facilitating the execution of government programmes and initiatives viz. National Optical Fiber Network (NOFN), Network for Spectrum (NFS), and dwelling on Smart City concept.

• Developing knowledge pool exposed to latest technological advancements.

• To become preferred service provider to the Government for reliable and secure service Network and to serve National security interests.