Muthoot Microfin Secures e-KYC License to Enable Seamless Customer Onboarding

Muthoot Microfin, a leading microfinance institution, has received approval to conduct Aadhaar-enabled e-KYC for customer onboarding. With this milestone, the company is set to introduce fully digital eKYC, enabling a seamless and paperless onboarding experience for rural women entrepreneurs, Joint lending groups (JLGs), and other underserved communities across India.

With the e-KYC license in place, Muthoot Microfin will soon roll out a faster, more secure digital onboarding process, leveraging Aadhaar-based authentication, biometric verification, and OTP-based validation.

By ensuring accurate customer identification, e-KYC serves as a crucial solution to the growing issue of overleveraging in the microfinance sector, helping lenders assess borrower exposure more effectively and mitigate financial risks.

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This initiative will eliminate manual documentation, ensuring a streamlined process while reinforcing compliance and data security. The e-KYC initiative is designed to address key challenges faced by rural communities, such as limited access to financial services, time-consuming onboarding, and identity verification barriers.

As part of the rollout, the company will also introduce financial literacy initiatives in regional languages to help customers navigate digital financial services with confidence.

The nationwide implementation of e-KYC will cover all the states where Muthoot Microfin operates, ensuring inclusivity. Once launched, customers will be able to onboard digitally and gain access to a wide range of financial products, including microloans and insurance, fostering economic self-sufficiency.

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Commenting on this significant move, Mr. Sadaf Sayeed, CEO of Muthoot Microfin, said, “We are committed to making financial services more accessible, secure, and efficient for rural communities. Securing the e-KYC license is a critical step in our journey toward greater financial inclusion. By embracing digital advancements, we aim to remove barriers that have traditionally limited financial access, ensuring that even the most remote communities can benefit from a streamlined and secure financial journey.”

As the financial landscape evolves, Muthoot Microfin remains committed to embracing technology-driven solutions that enhance customer experience and operational efficiency. As of 31st December 2024, the Company has operated in 20 states, having a presence in 379 districts with 1,651 branches spread across the country.

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